Welcome to Trailertoys.com. We hope that we can make your shopping experience with us a pleasant one. We strive for total satisfaction and welcome your input at any time. Trailertoys.com 25311 N. 51st Drive Phoenix, AZ 85083 trailertoys@aol.com Return Policy: We want you to be totally satisfied with your order from Trailertoys.com. If, for any reason, you are not satisfied with your purchase, please send it back within 30 days. We will be happy to give you a full refund for the part only. We do not credit freight except in instances where we made the error. All we ask is that you tell us what it is that caused your dissatisfaction so we may improve in the future. Please note that the returned item must be in "new" condition so that we can resell it. Credit will not be issued for damaged items or items that we cannot resell unless it is a warranty issue. Shipping: Most shipments go out via UPS. UPS does not delivery to PO. Boxes. We can ship vis U.S. Mail to P.O. Boxes but there may be a delay. Tax: Sales tax will be added to orders shipped within the state of Arizona. Payment: We accept Visa, Mastercard, Yahoo Wallet, and American Express. We are committed to quality service and customer satisfaction. We are now listed as a "Top Service Store" in Yahoo Shopping. We accept Visa, MasterCard, American Express and Yahoo Wallet. All credit card transactions are handled through Yahoo Paymentech for total security.